First make sure the outlet you have plugged your miner into is one that will deliver the correct voltage that the power supply is calling for, either 110 or 240v
If the outlet is delivering the correct voltage but the miner is still not powering up there is a chance something was damaged during shipment. In this case, unplug all of the hashboards but leave the control board plugged in. If it powers on then a short has occurred in one of the boards. To determine which board is causing the short plug them in one by one.
Once the problem has been identified we will happily send you a replacement part if something was damaged in shipping
Miners must be plugged directly into your switch gear (ie your router) with an Ethernet cable. Miners do not have WIFI capabilities
If you are struggling to find your miner you can download this tool, IP reporter, here is a link to how to use it and where to download the tool
Navigate to the miners backpage, to do this you must enter the IP address of the miner. If you do not know what the IP is, see “I can’t find my miner on my local network”
Once you have the miner’s IP, to enter the backpage you must enter the correct credentials.
User: root Password: root
Then navigate to the tab that says “miner status,” after being powered on this page should automatically report the functionality of the miner including individual hash boards and fans.
For S9s, each hashboard should report 63 asics and a GH/S(RT) around 4,500. Fan 5 and Fan 6 should be reporting some kind of rpm, it will differ based on the environment you’re running your miner in. If any of these things read 0 please reach out to us and we will help you solve the issue or replace the part
For L3s, each hashboard should report 72 asics and a MH/S(RT) around 128. Fan 1 and Fan 2 should be reporting some kind of rpm, it will differ based on the environment you’re running your miner in. If any of these things read 0 please reach out to us and we will help you solve the issue or replace the part.
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